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FAQ (Frequently Asked Questions)


Welcome to our FAQ page!

Click on the list below to find answers to commonly asked questions. If you don’t find what you’re looking for, please feel free to email If you’d like to speak to a Customer Service Representative directly, please call 800-770-8010, Monday-Friday, 8:30AM to 5:00PM EST.

Why should I order from

  1. We carry over 6000 classroom products.
  2. Free Shipping on orders over $99.00 within the contiguous 48 states.
  3. Satisfaction Guaranteed
  4. Safe and Easy Ordering
  5. Great Prices!

Is secure?

Yes! In addition, as of July 1, 2010 we have been using the latest Payment Card Industry Data Security Standards (PCI DSS). You can get details here: PCI DSS.

I’m a new customer and not sure how to place an order. Can you help me get started?

Of course! Call us at 1-800-770-8010 (Monday - Friday 8:30-5:00 EST) and we will be happy to assist you.

I placed an order but did not receive an email order confirmation.

  1. Check your junk mail folder. It’s possible your email’s junk filter classified our confirmation as spam. To prevent this from happening again, add our email address: to your white/allowed list.
  2. Selected hosts (e.g., require incoming emails to be approved. If you use one of these hosts add our email: to your white/allowed list.
  3. If your email was entered incorrectly you will not receive an email confirmation.
  4. The order might not have gone through. Log into your account to view your Order History. Click the drop down menu and select the time frame that applies to when you ordered. If the order is not listed, it did not go through. Please place your order again.

I just placed an order and have a question about it, whom should I contact?

You can call us at 1-800-770-8010 or email us at
TIP: You can also log into your account using your username/password to check the status of your order.

Can I use a Dollar Savings Coupon for an online order?

Yes, enter the Dollar Savings Coupon information in the Comments section during check out.

Do you accept school Purchase Orders (POs) online?

Yes! At the present time we accept online POs from district offices and public schools, only. Simply add items to your cart, and select the "Purchase Order" option on the payment screen. Enter your official school Purchase Order number, and continue to confirm and place your order.

After your online order is placed, write your confirmation number directly on your official signed PO, and fax it to 201-891-5689 or email to the attention of the Internet Department. To avoid shipping delays, your web confirmation number must be written directly on the PO and not on the fax cover sheet. Once we receive the signed confirmation PO, your order will be processed.

Purchase Orders via Mail and Fax - To avoid shipping delays all mailed and faxed POs MUST have the following:

  1. Valid authorized signature(s)
  2. Complete billing and shipping addresses
  3. Contact name, telephone number, email address of department and/or person responsible for payment
  4. Proper shipping and handling fee (see below)
  5. EAI item numbers

POs can be sent using an EAI Education Order Form (PDF) or by printing your shopping cart.

As a school, will I be charged tax?

At this time, sales tax will only apply to orders shipped to New Jersey residential addresses. New Jersey tax exempt schools will not be charged sales tax. Your first online order will show tax, but it will be removed if a New Jersey school credit card, or a school-issued Purchase Order, is being used. Future orders placed with the same account will not show tax.

What will happen if I place an order and the product description and/or price are incorrect?

Prices and text descriptions on this website are effective January 1, 2012 and are subject to change without notice. EAI makes every effort to maintain accurate information on our website. There may be instances when information about a product is incomplete or inaccurate. We reserve the right to refuse or cancel any order containing any error or inaccuracy. Our “guaranteed to be the lowest prices” do not apply to typographical errors and special promotions. Confidential pricing for educational institutions only. Prices are F.O.B. shipping point (EAI warehouse).

What is your return policy?

You can find our return policy here: Return Policy

I only received part of my order. Where's the rest?

Back ordered items will be shipped at no charge once we receive stock.

What methods of payment do you accept?

We accept American Express, Visa, MasterCard, and PayPal.

I have a valid credit card but the site is not accepting my credit card?

Your billing address must match your credit card statement address to avoid any delay in the authorization process. If you have been issued a credit card by your school or Board of Education, the billing address must match the address of the school or Board of Education to which the billing statement goes.

School credit cards may have spending limits imposed. Confirm with your principal or Board of Education if your card has a transaction maximum (ex: it will not allow single charges over $1000 to be placed) before attempting to use online.

Do you have a store minimum?

Nope! You can buy as much or as little as you like.

Do you have a catalog?

Yes, you can request a Math, Literacy, or Science catalog here: Catalog Request or view them online here: Virtual Catalogs.

Do you accept international orders?

Not at this time.

Can I track my order?

Yes! Once your products have left our warehouse you’ll receive a UPS tracking number via email. You will then be able to track your order at…or just type your tracking number into Google and it will do the rest.
TIP! You can also get your UPS tracking number by accessing your account.

Do I need to register to place an order online?


What are the benefits to registering?

  1. Fast checkout. Enter your information once, instead of each time you place an order.
  2. Your information is kept secure and private.
  3. Track and view your orders at your leisure.
  4. Create and save a wish list.
  5. Receive order notifications and statuses.

I don’t want to order online, how else can I order?

  1. Call Toll-Free 1-800-770-8010 Monday-Friday 8:30am - 5:00pm EST. Sales Coordinators are standing by to assist you with your order. Tenemos agentes disponible que hablan español.
  2. Fax 1-201-891-5689, accepted 24 hours a day. Please fax an EAI Education Order Form (PDF) OR a copy of a school purchase order. For POs, see Purchase Orders for additional details.
  3. Mail your order by completing an EAI Education Order Form (PDF) OR send in original school purchase order to address below. For POs, see Purchase Orders for additional details. Note: All non-PO mail orders must be accompanied by a check made out to EAI Education.

    EAI Education
    118 Bauer Drive
    P.O. Box 7046
    Oakland, NJ 07436-7046

What are your business hours?

Monday-Friday 8:30am - 5:00pm EST